Customer Accounts - Frequently Asked Questions

Support

I have a question about anything BetStars related. What do I do now? How can I deposit money into my account? Can someone else use my account? I’ve been asked to verify my account – why do I need to do this? What support and advice do you offer regarding Responsible Gaming?

Forgot Password

I forgot my password. Can I open a new account? I forgot my password. How do I get a new one?

Forgot UserID

I forgot my Stars ID. Can I open a new account? What do I do if I have forgotten my Stars ID?

Connection & Disconnection

I cannot connect to your server, what should I do? How do I send Log Files? Where will I find them? I continue to disconnect. Please help!

Ideas, feedback and suggestions

I have a great idea on how to improve BetStars in some way. Who can I address this to?

Responsible Gaming

Responsible Gaming

We are committed to responsible gaming, and are dedicated to an enjoyable and positive gaming experience.

Support FAQ

FAQ

Our support team has assembled a list of questions that players often ask them, along with all the answers.