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Cannot connect on Windows: Errors -3/0, -6/0 and -2/99

If you are seeing one of these error codes it indicates a problem with the update component of the program.

To resolve this issue, please follow the steps below:

  1. Restart your computer and power on/off any network equipment you have connected (i.e. modem, router, access points).
  2. Once your computer has restarted, verify that your internet connection is working.

If the issue remains, send the log files from our software.


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