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Connection issues using my Mac

Following these simple steps should help you restore your connection to our software.

Restart and reconnect

Always the best place to start; restart your Mac and turn any network equipment connected (i.e. modem, router, access points) off and on again.

Once your Mac has restarted, verify that your internet connection is working, then reopen our software.

If this fails, reinstall our software.

Contact Support

If the problem continues after following these steps, send us the below information via our Contact Support form and we'll see what we can do:

A link to the form can be found as follows:

Website
  1. Help
  2. Contact Us
Desktop
  1. Help
  2. Contact Support

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