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Acceptable type of ID

We accept the following government-issued photo IDs:

  • Passport
  • Driving Licence
  • National ID Card

Note: We are not able to accept mobile phone screenshots.

If you have access to your Stars Account, log in and follow these steps to upload all requested documents:

  1. Help → Contact Us
  2. Category: Account Security and Verification
  3. Sub-category: Upload Documents

If you are unable to log into your account, scan or make a digital photo of your ID (front and back) and send it to us by email.


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