BetStars Sports Betting Frequently Asked Questions

General Sports Betting

Where can I find BetStars? I’m interested in a specific sport - which sports are available to bet on? What kind of bets can I place on BetStars? Where can I find your general sportsbook rules? How do I place my bets? How do I make a withdrawal from my account? How do I play on my mobile? Can I place bets over the phone? What is In-Game betting and is this available on all events?

Account

Can I use money I’ve won at BetStars to play poker or other games? I already have an account. Do I need to open another new account to place bets on sports? I’ve forgotten my Stars ID (username) and/or password. What can I do? Can I place a bet at the same time as playing poker or other games? I am new to your site and don’t have an account, but I want to use your sports betting service only. What do I do?

Placing Bets

I’m confused about some of the bets you offer, can I get an explanation for all bet types offered? What is the minimum amount I can bet? What is the maximum bet I can place? What are the maximum payouts? How do I know how much I can win on my bet? What is a straight bet and how do I place a straight bet? What is a parlay and how do I place a parlay bet? How do I place a bet In-Game? How do I know if my bet has been placed? Where do I see all my bets? Where can I see the result of bets I have placed? Can I cancel a bet? What is the Cash-Out option and how does it work? Is the Cash-Out option always available? If you don’t have the event I want on your site – can I request odds? Can I choose how the odds are displayed on the betting page?

Free Bets

How do Free Bets work and how do I get one? How do I use a Free Bet once I’ve received it?

Bet Settlement

How long do I have to wait until my bet is finalized? I have a query about the payment of my bet, who can I talk to? I think my bet has been settled incorrectly. What can I do? Why was my bet voided?

Special Offers

Is there somewhere that explains how your promotions work? Are there any Free Bet special offers? How does Spin & Bet work? Will you have any special offers for the major events?

Support/Help?

Who do I contact if I have further sports betting related questions or concerns?