BetStars Sports Betting Frequently Asked Questions

General Sports Betting

Where can I find BetStars? I’m interested in a specific sport - which sports are available to bet on? What kind of bets can I place on BetStars? Where can I find your general sportsbook rules? How do I place my bets? How do I make a withdrawal from my account? How do I play on my mobile? Can I place bets over the phone? What is In-Game betting and is this available on all events?

Account

Can I use money I’ve won at BetStars to play poker or other games? I already have an account. Do I need to open another new account to place bets on sports? I’ve forgotten my Stars ID (username) and/or password. What can I do? Can I place a bet at the same time as playing poker or other games? I am new to your site and don’t have an account, but I want to use your sports betting service only. What do I do?

Placing Bets

I’m confused about some of the bets you offer, can I get an explanation for all bet types offered? What is the minimum amount I can bet? What is the maximum bet I can place? What are the maximum payouts? How do I know how much I can win on my bet? What is a straight bet and how do I place a straight bet? What is a parlay and how do I place a parlay bet? How do I place a bet In-Game? How do I know if my bet has been placed? Where do I see all my bets? Where can I see the result of bets I have placed? Can I cancel a bet? What is the Cash-Out option and how does it work? Is the Cash-Out option always available? If you don’t have the event I want on your site – can I request odds? Can I choose how the odds are displayed on the betting page?

Free Bets

How do Free Bets work and how do I get one? How do I use a Free Bet once I’ve received it?

Bet Settlement

How long do I have to wait until my bet is finalized? I have a query about the payment of my bet, who can I talk to? I think my bet has been settled incorrectly. What can I do? Why was my bet voided?

Special Offers

Is there somewhere that explains how your promotions work? Are there any Free Bet special offers? How does Spin & Bet work? Will you have any special offers for the major events?

Support/Help?

Who do I contact if I have further sports betting related questions or concerns?

Sports Betting FAQ

Sports Betting FAQ

Get answers to frequently asked questions about sports betting on BetStars.

Customer Support

Support

The BetStars support team is on hand 24-7 to assist you, and can answer any questions not listed in the FAQ.

Playing for Real Money

Chip Stack

Make your first real money deposit and start playing at BetStars. Deposits are fast and secure.